News for 'Customer Fulfillment'

Ecomm firms ramp up as Omicron forces customers online

Ecomm firms ramp up as Omicron forces customers online

Rediff.com8 Jan 2022

Besides growing tech and digital enhancements, the firms are ramping up the hiring of more delivery partners and reinforcing existing Covid protocols.

Is Technology Important In Banking?

Is Technology Important In Banking?

Rediff.com14 Mar 2024

'Just the amount of work which is there just to become more and more successful in banking. For this to happen you need to have leaders who understand technology.'

Have You Heard Of Crotonville?

Have You Heard Of Crotonville?

Rediff.com9 May 2024

The top-notch faculty at Crotonville, including Noel Tichy, Ram Charan, Vijay Govindarajan, along with GE's top leaders Jack Welch, Gary Reiner, Bill Conaty, Jeffrey Immelt and Susan Peters, together delivered sought-after programmes on leadership to generations of early-stage leaders, mid-tier and senior managers from all over the world, recounts Indrajit Gupta.

How Kishore Biyani plans to woo more customers

How Kishore Biyani plans to woo more customers

Rediff.com11 Dec 2017

Future Group aims to increase customer spends - average of Rs 20,000 over 10 visits at its stores in a year

Adani adds another feather to his cap

Adani adds another feather to his cap

Rediff.com26 Mar 2024

Adani Ports and Special Economic Zone Ltd (APSEZ) on Tuesday announced the acquisition of a 95 per cent stake in Gopalpur Ports in Odisha from Shapoorji Pallonji Group and Orissa Stevedores Ltd at an equity value of Rs 1,349 crore. In Gopalpur Ports, Shapoorji Pallonji Group (SP Group) firm SP Port Maintenance Pvt Ltd has a 56 per cent stake and Orissa Stevedores Ltd (OSL) has a 44 per cent stake. Gopalpur Port is an all-weather deep-water berthing port with a capacity of 20 million tonnes per annum (MTPA) situated in Ganjam district of Odisha.

Pilot exodus: Akasa stops flights on 8 routes, reduces service on 10 others

Pilot exodus: Akasa stops flights on 8 routes, reduces service on 10 others

Rediff.com5 Oct 2023

Akasa Air has reduced its service on 10 routes and stopped operating flights on eight others since the exodus of pilots began in early July. The airline's flights per week reduced from 945 in June to 754 in October, according to aviation analytics firm Cirium's data, which has been reviewed by Business Standard. The airline currently operates flights on 34 routes. Between June and October, Akasa Air ceased operations on the following: Ahmedabad-Kochi, Ahmedabad-Hyderabad, Ahmedabad-Pune, Bengaluru-Hyderabad, Bengaluru-Chennai, Kochi-Hyderabad, Goa-Lucknow, and Goa-Hyderabad.

Motorola to suspend Chennai operations, lay off 76

Motorola to suspend Chennai operations, lay off 76

Rediff.com12 Dec 2012

Motorola Mobility, acquired by Internet giant Google, on Wednesday said it has decided to suspend its operation in Chennai centre, a move which would lead to job losses for 76 employees at the facility.

Tata Motors to set up separate sales network for EVs

Tata Motors to set up separate sales network for EVs

Rediff.com14 Sep 2023

Tata Motors plans to set up separate sales network for its electric passenger vehicles in current fiscal year as it looks to give differentiated experience to the buyers opting for the environment-friendly models, according to a top company official. The Mumbai-based auto major, which on Thursday introduced all-new versions of its Nexon EV and Nexon (internal combustion engine), said it will start experimenting with new outlets in some of the cities where EV volumes have gone up. "We'll have to separate them (sales outlets for EVs and ICE) given that we have different requirements of customers and also a growing portfolio (of EVs)" Tata Motors Passenger Vehicles managing director Shailesh Chandra told PTI in an interaction.

Botched deliveries take toll on Amazon and Flipkart festival sales

Botched deliveries take toll on Amazon and Flipkart festival sales

Rediff.com3 Oct 2022

Flipkart claims that over one billion customers visited its platform during the eight-day-long The Big Billion Festival. Amazon's Great Indian Festival 2022, which will go on for a month, is throwing discounts at customers that can hardly be ignored. But some of the stories that are coming out from these sales are not so great.

Heeramandi Review: Romance, Revenge, Rebellion

Heeramandi Review: Romance, Revenge, Rebellion

Rediff.com1 May 2024

Heeramandi, a passion project that took off after years in development and planning, mirrors Sanjay Leela Bhansali's film-making's finest and frustrating features, observes Sukanya Verma.

Growth concerns weighing on Nykaa's stock; it may be a blip though

Growth concerns weighing on Nykaa's stock; it may be a blip though

Rediff.com5 Sep 2023

In the April-June quarter (Q1) of 2023-24 (FY24), growth in sales of FSN E-Commerce Ventures (the parent company of Nykaa) decelerated to 24 per cent year-on-year (Y-o-Y), and 9 per cent quarter-on-quarter (Q-o-Q), compared with 34 per cent in the previous quarter, due to a decline in the beauty & personal care (BPC) and fashion division's gross merchandise value (GMV). But Nykaa claimed it gained market share in both divisions. The earnings before interest, taxes, depreciation, and amortisation (Ebitda) margin of 5.2 per cent expanded 120 basis points (bps) from a year earlier.

'We want to be No. 1 in affordable housing by FY26'

'We want to be No. 1 in affordable housing by FY26'

Rediff.com11 Oct 2023

'This segment has performed very well for us and this is reflected in our bounce rate which is about three to four per cent.'

We're obsessed with customer, not competition, says Amazon's VP

We're obsessed with customer, not competition, says Amazon's VP

Rediff.com5 Jun 2014

Today, more about 35 per cent of Amazon's traffic is through mobiles.

Uttarakhand passes UCC bill, other BJP-ruled states get template

Uttarakhand passes UCC bill, other BJP-ruled states get template

Rediff.com8 Feb 2024

The Uttarakhand assembly on Wednesday passed the Uniform Civil Code Bill, which may serve as a template for other Bharatiya Janata Party-run states to enact similar legislation.

Working on target to become $5-10 trillion economy: Modi

Working on target to become $5-10 trillion economy: Modi

Rediff.com17 Dec 2023

The government has also set targets for the next 25 years. We are working on the target of becoming a $5-10 trillion economy as well as taking exports to a record high, he said.

Q3 sees startups turn a profitable corner

Q3 sees startups turn a profitable corner

Rediff.com23 Feb 2024

The third quarter (Q3) of 2023-24 (FY24) has proven to be pivotal, witnessing some startups turning profitable and others enhancing their performance as their businesses finally begin to deliver. Startups like Delhivery, Zomato, PolicyBazaar, Mamaearth, and Nykaa have either become profitable or improved their profit margins in Q3FY24. A renewed focus on profitability, supported by operational efficiencies, expense rein-in, and robust demand during the festival season, has empowered companies to strengthen their performance.

Planning To Buy Insurance Policy?

Planning To Buy Insurance Policy?

Rediff.com3 Mar 2023

Buy from an established agent rather than a novice who may not be around when you need his assistance.

India Inc making workplace more inclusive for persons with disabilities

India Inc making workplace more inclusive for persons with disabilities

Rediff.com4 Dec 2023

As the world celebrated International Day of Persons with Disabilities (PwD) on December 3, corporate India has kept up with efforts to make workplaces more inclusive and accessible. Organisations across sectors are taking initiatives such as equipping offices with practical work tools like Braille-friendly and voice-enabled lifts and screen readers. While inclusion has gained pace, only 11.3 per cent (or 3.4 million out of 30 million) Indians with disabilities have jobs.

Do you speak good English?

Do you speak good English?

Rediff.com15 Apr 2005

Gecis Global is recruiting Process Associates for their Insurance, Customer Fulfillment, Industrial, Commercial Finance and Collections business.

Zomato to stop grocery delivery service from Sep 17

Zomato to stop grocery delivery service from Sep 17

Rediff.com12 Sep 2021

Online food delivery platform Zomato has decided to stop its grocery delivery service from September 17 mainly on account of gaps in order fulfillment leading to poor customer experience, marking its exit from the segment for the second time since last year. The company had entered the segment last year during the lockdown on account of the COVID-19 pandemic, but exited the business on the recovery of its food delivery business. The company also said that it believes that its investment in Grofers will generate better outcomes for its shareholders than in-house grocery efforts.

Amazon, Flipkart HQs get battle-ready: Draw up sales strategy in war rooms

Amazon, Flipkart HQs get battle-ready: Draw up sales strategy in war rooms

Rediff.com23 Sep 2022

E-commerce companies managed to beat the odds by adopting a flexible approach in terms of transforming their business models and leveraging emerging technologies. They had to constantly align their objectives with evolving customer needs. With companies hiring thousands of temporary workers, expanding to smaller cities, and launching new products, e-commerce giants gird up to celebrate the peak festival season without Covid restrictions after a three-year time-out.

Axis Bank buys Citi India's retail biz for Rs 11,603 cr

Axis Bank buys Citi India's retail biz for Rs 11,603 cr

Rediff.com1 Mar 2023

Axis Bank on Wednesday said it has completed the acquisition of Citibank's retail business in India for a final cash consideration of Rs 11,603 crore. The sale excludes Citi's institutional client businesses in India. The third-largest private sector bank said the acquisition, announced first in March last year, will not necessitate any new capital requirements and stressed that the attrition numbers on customers are much better than expected.

Self-Employed? How To Get Term Insurance?

Self-Employed? How To Get Term Insurance?

Rediff.com13 Feb 2024

A prudent guideline for self-employed individuals is to target at least 10 to 15 times their actual annual income when determining life insurance coverage.

More Freebies In The Interim Budget?

More Freebies In The Interim Budget?

Rediff.com15 Dec 2023

The rising goods and services tax (GST) and personal income-tax collections may bolster the Narendra Modi government's ability to announce new schemes or enhance existing ones.

'India's young offer growth potential for auto sector'

'India's young offer growth potential for auto sector'

Rediff.com20 Jan 2023

'The semiconductor supply is constantly improving, with visible green-shoots in the situation as compared to earlier part of last year'

Have Zomato, Swiggy finally figured out the right recipe?

Have Zomato, Swiggy finally figured out the right recipe?

Rediff.com22 Dec 2023

Something is cooking in online food delivery. After 15 years of grappling with the demands of the business - read cash burn - Gurugram-based Zomato reported its first profit in the first quarter of 2023-24 (FY24). Not satiated, it reported a profit in the following quarter as well: Of Rs 36 crore in the second quarter compared to Rs 2 crore in the first. A year ago, in the second quarter of FY23, it had reported a loss of Rs 251 crore.

'Something unique in the mitti and paani of Bharat'

'Something unique in the mitti and paani of Bharat'

Rediff.com9 Feb 2024

'There is something in our desh ki mitti that has held us together.'
'So many conquerors, colonisers, cultures came and went, but we withstood them and rose up again.'

Festive Season To Create 700K Gig Jobs

Festive Season To Create 700K Gig Jobs

Rediff.com17 Oct 2023

'The World Cup alone is expected to create an additional 100,000 jobs, most of which will comprise gig workers in the delivery space, transportation, hospitality and event management.'

In the green lane after 2 years: BMW India turns the corner, logs profit

In the green lane after 2 years: BMW India turns the corner, logs profit

Rediff.com16 Nov 2022

After incurring losses for two years on the trot, German luxury automotive company Bayerische Motoren Werke AG (abbreviated as BMW) has posted net profit in India in 2021-22 (FY22), primarily due to high demand of its top-end vehicles, cost optimisation, and price hikes, Business Standard has learnt. BMW India said in its FY22 financial statement that the company is focusing on growth and achieving profitability through induction of new products in the market, strengthening its dealership network, and improving customer satisfaction while reducing costs. The company posted its highest-ever revenue in India in FY22 at Rs 4,365.8 crore.

Meesho beats Amazon in festive order volumes, Flipkart leads

Meesho beats Amazon in festive order volumes, Flipkart leads

Rediff.com7 Oct 2022

Meesho has emerged as the second-largest player by order share in this year's festive sales till now, surpassing Amazon, while Flipkart Group platforms topped the market in both orders and gross merchandise value (GMV), according to according to a report by consultancy firm Redseer. It said Flipkart Group maintained its leadership position with a 62 per cent market share in terms of GMV during the first week of the festive season, followed by Amazon which had 26 per cent share, while the remaining 12 per cent was distributed among other e-commerce players. In terms of order volume, Flipkart Group again leads the market with about 49 per cent share and SoftBank-backed Meesho ranks second with about 21 per cent order share, according to Redseer.

How UPA Govt Failed To Honour Sam Manekshaw

How UPA Govt Failed To Honour Sam Manekshaw

Rediff.com1 Jan 2024

'We failed as a country because those who should have been there to say goodbye did not show up.'

Ola Electric commences deliveries of S1 scooters

Ola Electric commences deliveries of S1 scooters

Rediff.com15 Dec 2021

Ola Electric on Wednesday said it has commenced deliveries of its S1 scooters. The company said it organised special events in Bangalore and Chennai on Wednesday to deliver both S1 and S1 Pro trims to the first 100 customers. "Today is a landmark day for those who have joined the revolution with us as we begin our deliveries of Ola S1. "We are working hard to ramp up the production at the Ola Future factory to get the scooters in the hands of our customers as per their delivery windows," Ola Electric chief marketing officer Varun Dubey said in a statement.

IndiGo leads in on-time-performance at four metro airports

IndiGo leads in on-time-performance at four metro airports

Rediff.com22 Mar 2022

IndiGo had the best on-time performance (OTP) of 95.4 per cent at four metro airports in February, while Go First secured the number two position with 94.1 per cent in the same month, according to data released by aviation regulator DGCA. Bengaluru, Delhi, Hyderabad, and Mumbai were the four airports where Indigo had the best OTP, the data released on Monday said. In January, the situation was inverse as Go First had logged the best OTP of 94.5 per cent at the four airports while IndiGo was at number two with 93.9 per cent OTP.

Govt tweaks licensing norms for laptop, computer imports

Govt tweaks licensing norms for laptop, computer imports

Rediff.com19 Oct 2023

The government on Thursday tweaked curbs on imports of laptops and computers as it allowed importers to bring in shipments of IT hardware from overseas on a mere 'authorisation' upon detailing quantity and value. The new 'import management system' is aimed at monitoring shipments of laptops, tablets and computers into the country without hurting market supply or creating a cumbersome licensing regime. The announcement is likely to provide relief to companies in the IT hardware segment in India as they had flagged concerns over the imposition of a strict licensing regime for importers.

Karnataka govt issues orders to implement 2 of 5 guarantees

Karnataka govt issues orders to implement 2 of 5 guarantees

Rediff.com5 Jun 2023

The Karnataka government issued orders to implement the 'Gruha Jyoti' and 'Shakti' schemes.

Planning To Go For Bundled Products?

Planning To Go For Bundled Products?

Rediff.com14 Jul 2022

Bundled products often come with restrictions. The customer also gets locked into two products at the same time. This reduces flexibility.

Karnataka Cabinet rolls out Cong's 5 poll guarantees

Karnataka Cabinet rolls out Cong's 5 poll guarantees

Rediff.com2 Jun 2023

The Cabinet held a detailed discussion regarding the five guarantees and its implementation, and has arrived at decisions, Siddaramaiah who headed the meeting told reporters.

SBI plans to position YONO as complete digital bank

SBI plans to position YONO as complete digital bank

Rediff.com11 Mar 2022

The country's largest lender State Bank of India (SBI) will revamp its banking application (app) YONO and position it as a complete digital bank (DB) under a new rubric 'Only YONO' for enhancing customer experience and ease of use. The bank plans to bring in a consultant to help draw up the project plan, keeping in mind business goals for the next five years. With 54 million monthly active users (MAUs), SBI YONO has seen growth of over 35 per cent in MAUs in 2021.

India's Foreign Trade Policy 2023 eyes $2 trillion exports by 2030

India's Foreign Trade Policy 2023 eyes $2 trillion exports by 2030

Rediff.com31 Mar 2023

The government on Friday came out with Foreign Trade Policy (FTP) 2023 which seeks to boost the country's exports to $2 trillion by 2030 by shifting from incentives to remission and entitlement based regime. Unlike the practice of announcing 5-year FTP, the latest policy has no end date and will be updated as and when needed, said Director General of Foreign Trade (DGFT) Santosh Sarangi while briefing media about FTP 2023. Earlier, Commerce and Industry Minister Piyush Goyal unveiled FTP 2023 which will come into effect from April 1, 2023.